SUPPORT & REPAIRS
We provide more than just trusses.
A-1 is dedicated to providing the best support and repair request experience for our customers and users.
When submitting repair requests, please provide notes / mark ups on the Truss Design Drawing (TDD) included with the delivery to describe issue or
damage, and email to .
- Please include the Truss ID, Project ID, Lot or Building #, and any other pertinent information to ensure we are repairing the correct truss.
- Pictures of the damage or areas of concern should be included where possible, as this will assist the repair department to better understand the issue, as well asunderstand the current job status and field conditions.
- NOTE: Pictures by themselves typically do not provide enough information. The Truss Design Drawing (TDD) must be included with field pictures in your submission.
- Do not attempt to modify or repair truss without speaking to A-1 Industries.
- Notify A-1 of any special circumstances that should be considered. (i.e. sheathing applied, trades have been installed, etc.) Please make sure to note any specialcircumstances on the Truss Design Drawing (TDD) and provide dimensions of damage and/or obstructions where applicable.
- Field Built” trusses are considered conventional framing, and fall under the scope of E.O.R. A-1 cannot provide sealed drawings for “field built” trusses.
Your Repair Team
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The A-1 Difference: Building a Legacy on Core Values and Innovation
Using the latest state-of-the-art automation and our proprietary software, each of A-1’s manufacturing locations independently ranks in the top 5% of the country for single-site production efficiency and quality. Across our multi-state footprint, our facilities cover over eight acres under roof situated on 140 total acres. With unparalleled room to grow compared to anyone else in the industry, what truly sets us apart is our people, our advanced software, and our high-capacity facilities. Our mission is to use technology to change the way America builds homes. Watch the video above to learn more.
WHY CHOOSE A-1?
