A-1 Is Dedicated To Providing Excellent Customer Service To Our Customers, Employees, And The Public.
A-1 Industries strives for excellence and professionalism in providing customer service, both inside and outside the organization, within the limits of available and well-managed resources. A-1 Industries strives for excellence and professionalism in providing customer service, both inside and outside the organization, within the limits of available and well-managed resources.
The core functions of the customer service department are to “connect the dots” between different entities to accomplish a mutual goal. To accomplish this mission, we agree upon these values:
- Anticipating the needs of our customers and planning accordingly.
- Greeting our customers in different communication platforms promptly, cheerfully, and respectfully.
- Listening carefully and giving full consideration to the requests and concerns of our customers.
- Communicating honestly, with courtesy and industry knowledge.
- Providing follow-through for our customers promptly, responsibly, and efficiently.
- Serving with pride, commitment, and with high ethical standards.
- Respecting the individual and encouraging participation.
It is A-1 Industries’ policy and responsibility to provide excellent customer service to our customers, employees, and the public. Customer feedback helps us measure whether our services are meeting their needs and expectations. It also helps us identify problems that need to be solved. High-quality customer service depends on customer feedback. While praise is always welcome, constructive criticism is truly helpful in the long run and encouraged.
“Customer service shouldn’t just be a department; it should be the entire company” ~ Tony Hsieh
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